Research conducted at the University of South Florida demonstrated that when an anger management program was introduced to students in one class, the entire school benefited. Similarly, a twelve-month study conducted in one unit consisting of 16, employees in the U. These courses are taught in small groups with approximately 20 employees, with separate groups for management and line staff, so that each can feel free to express themselves openly.
Casino workers experience a high degree of workplace stress and anger based on the unique nature of their work environment. According to an article published in http: Instead, it is the employees who must be taught skills to manage their stress in ways that increase, rather than decrease, their job performance and team morale.
Substance abuse, excessive eating and gambling are the principle occupational injuries of white collar and customer service workers. Postal Service karaoke at maryland live casino in a savings of 1.
Employees are expected to tolerate rude and often insulting behavior.
Unfortunately, twenty-five percent of all surveyed managers believe that anger is an acceptable management strategy oblivious to the costs of the company, as well as to employee morale. There was an increase in morale, increase in workplace performance, and reduction of sick day usage, a reduction in accidents and a dramatic decrease in the number of workplace conflicts.
Customers may often be intoxicated or angry over gambling losses. Fifty percent of surveyed casino workers reported a lot-to-moderate stress.
Enlightened risk management and human resource consultants are aware of the business and legal exposure to organizations that ignore the need to address workplace stress, interpersonal conflicts, anger and person directed aggression. Since anger is a secondary emotion, it is usually preceded by frustration, stress or some other intense emotion. Like doctors, firefighters and law enforcement officers, the stressful nature of the work is not likely to change.
In addition to offering anger management to employees who exhibit problems managing stress, communicating effectively and demonstrating emotional intelligence, anger casino anger classes can be a cost saving intervention relative to preventing workplace conflict and improving employee morale.
This is not a program that helps individuals deal with severe emotional casino anger therefore, employees should not experience any stigma associated with attending such a class.
Stress is expensive emotionally, physically and financially for both employees and their employer. Often, employees are reluctant to attend any program that may imply mental or emotional disturbance.
Management staff often benefit from additional training on how to recognize signs of employee stress or depression in their work units.
The introduction of anger management courses, which include techniques for recognizing and managing stress, managing anger, improving communication and increasing empathy, have been shown to effectively address workplace stress and interpersonal conflicts.
A typical program can be implemented by providing brochures or pamphlets explaining what an anger management class is and is not.
The primary goal is to keep customers in the casino happy in spite of their attitude or behavior. Medical providers report that stress is a major contributor to most physical and mental health problems. This can lead to stress, depression, hypertension, heart disease and anger.